Privacy

Contents

Last updated: Apr 30, 2025

At Eightball Media, we value your privacy and are committed to protecting any personal information we collect from you. This Privacy Policy outlines how we collect, use, store, and share your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What Information We Collect

We may collect personal information when you:

Contact Us or Make an Enquiry

  • Name
  • Email address
  • Phone number
  • Business name (if provided)
  • Any information you choose to provide in the enquiry form, email, or phone call

Use Our Website

  • IP address
  • Browser type and version
  • Pages visited and time spent on site
  • Referral source
  • Interactions with chatbots, forms, or call/email links
    This information may be collected automatically through cookies or tracking technologies (e.g., Google Analytics, Google Tag Manager).

Engage Our Services

If you proceed to work with us, we may also collect:

  • Billing details (name, ABN, address)
  • Project-related content or access credentials (if necessary for website work)

How We Use Your Information

We use the information collected to:

  • Respond to enquiries and provide quotes
  • Deliver our services effectively
  • Communicate with you about your project
  • Improve our website and digital services
  • Send occasional updates (if you’ve opted in)

We may analyse non-identifiable data to better understand how users engage with our website and to improve performance.

Who We Share Your Information With

We do not sell your personal information. However, we may share information with trusted third-party services strictly for business and website operation purposes, including:

  • Web hosting and email providers
  • Website performance and analytics platforms (e.g., Google Analytics)
  • Payment processors and invoicing platforms
  • Project management and CRM systems

All third parties are expected to handle your information in accordance with Australian privacy laws.

Cookies & Tracking

Our website uses cookies and tracking tools such as Google Analytics and Google Tag Manager to measure traffic and interactions (e.g., form submissions, chatbot engagement, click-to-call or email buttons). These tools help us improve the user experience and understand how visitors interact with our site.

You can opt out of Google Analytics tracking via Google’s opt-out tool.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These include secure servers, SSL certificates, and restricted access to systems.

Access and Correction

You have the right to access and request correction of your personal information at any time. To make a request, contact us at the details below.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We recommend you review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

Contact Us

If you have any questions or concerns about how your personal information is handled, please contact:

Eightball Media
Brisbane, QLD
Email: [email protected]
Phone: 07 3122 9888
Website: 8bm.com.au

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