WEBSITE MAINTENANCE BRISBANE
Because your website should never let you down
Great websites don’t run on autopilot. But you should be able to focus on growing your business, instead of troubleshooting it.
Eightball Media is your website’s pit crew, keeping it fast, reliable, secure, and ready for anything. From routine updates and daily backups to performance monitoring and security protection, our website maintenance packages handle all the behind-the-scenes work to keep you online.
Regular updates & patches
Scheduled backups
Security monitoring
Performance optimisation
Technical troubleshooting
Flexible maintenance plans
Web support that keeps you secure and up-to-date, always
It’s not enough to get a website launched and call it a day. They need attention and support – outdated plugins, broken links, missed updates, or other technical maladies can all leave your site vulnerable to hackers and slow to load.
You don’t want to end up frustrating your visitors or putting your site at risk of attack or malware. Eightball Media offers you reliable website maintenance packages that keep everything working behind the scenes.
From regular health checks to proactive problem-solving and more digital health solutions, our web support packages are built to fit your site and to scale as your business grows. No more interruptions, no more outages: just a fully secure site you can always rely on.
Why is website maintenance support important?
Keeping your website unchecked is like leaving your front door open wide. It’s a costly and unnecessary risk that invites unwanted intruders, even when it could simply be avoided in the first place by thinking ahead.
Poorly maintained sites are slower, more vulnerable, and more likely to crash. And if they do, it’ll send your customers straight to your competitors.
Investing in well-maintained site infrastructure is vital to making sure your web presence is kept reputable and can handle the digital side of your business at all times. Choosing to have an expert website maintenance support team on your side – like the one at Eightball – you won’t have to worry about having a site that works as hard for your business as you do.
What can our web support team do for you?
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Google Ads
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Launchpad
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Bespoke websites
Our custom websites are tailored to your brand and carefully crafted to convert.
FAQs
How often should my website be maintained?
If your site handles payments or holds personal user data, then we recommend monthly maintenance to keep everything secure. For other types of sites, a quarterly maintenance schedule will usually be enough to keep you well protected while keeping your costs down.
Our team can have a close look at your site and recommend the best schedule for keeping it as safe as possible.
Can I maintain or update my website myself?
In some cases, sure. But it depends on how your site was built – keep in mind that websites built with custom code or that use certain plugins can be trickier to update without having prior technical knowledge.
Think of it like servicing a car: you could do it yourself, but a professional will save you the stress, as well as the potential for costly mistakes.
If you decide to perform your own maintenance, then always make sure to make a backup before you start so that you have a restore point if anything goes awry. This won’t just help you, but also whoever you might need to bring in to fix issues if they arise down the track.
What happens if my website gets hacked or goes down?
First off: don’t panic. We’ll provide a quick quote to fix the website, which means locating the source, removing hacked content, and performing updates to get you back online as soon as possible.
Our servers take daily backups, which we can use to roll your site back. We also take additional offline backups twice a year for clients on an active maintenance agreement.
Can I combine maintenance with web hosting?
Absolutely, we can bundle both services into one plan with simple, combined billing, making it easier to manage and budget for.
How long will my website be down during maintenance?
Most plugin updates are so quick to download that the downtime of your site won’t usually be noticeable. However, for ecommerce sites or sites that take payments, we’ll put up a simple “Under Maintenance” page so that customer payments won’t be lost if the website needs to be rolled back.
The message is removed as soon as the plugin and CMS updates are complete, allowing your site to continue to serve your customers while we continue performing other maintenance tasks behind the scenes.
Can you provide maintenance for a site built by another agency?
No problem at all. All we need are your logins to the website CMS and the hosting account.
Project showcase
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Let’s make sure your website is secure (and ready for growth)
Don’t let sluggish, unstable, or weak hosting slow down business. Give your website and customers the speed, security, and reliability they deserve. Contact Eightball today!